Business Ethical Problem

From September 2010 to May 2011 I interned with the Health Care Administration under the direction of the Executive Nursing Administrator at a hospital facility with nationally integrated service networks. I was told at the time of my hire that I would be privy to all conferences which took place with administrative officers; and that information discussed would be strictly confidential.
During the course of my internship there were conferences held with administration and other “agents” at least once a week. I attended 2 meetings during my internship— neither of them eventful—and was conveniently given my supervisor’s work to complete while she attended the aforementioned conferences. Unknown to me at the time, the facility was under investigation due to complaints filed with the Attorney General from clients, client’s families and medical staff; including nurses and medical doctors.
I learned quite recently that special federal investigators had been carrying out an official examination of the hospital since August 2010; concerning quality control issues, adherence to hospital policy and procedures; and other legal matters, including but not limited to: •Embezzlement of grants/misappropriation of funds •Understaffing Personnel employed in management positions where they were neither qualified, certified nor did they have prior experience in regard to the units they managed •Clients being admitted to psychiatric units without a 2 PC order •No PRN Protocol in place and agitated clients were admitted to units causing injury to self, other workers and clients. •Patient neglect and injuries due to accidents

One day I was instructed by the Executive Nursing Administrator (ENA) to prepare 2 spreadsheets: One was a patient satisfaction survey and the second was a unit complaint survey which was to include in the questionnaire specific areas of complaint. I prepared the surveys and since I was given no direction, I researched what questions to ask; and (with SUNY’s documented approval); I utilized my university’s survey program. I prepared the surveys and they were approved by administration (hospital director, medical director and the ENA. I was then instructed to conduct the two survey interviews, which took place from September 2010 to March 2011. Ethical Problems I Faced: At the time of my internship the Unit Complaint Survey I constructed contained the name of the complainant, person’s title and 7areas of complaint; each complaint involved a different area of concern and was to count as a total number of complaints in that particular area; (i. e. : understaffing, patient injuries/accidents, lack of prompt medical attention; admission documents incomplete, missing or not signed by the admitting physician, medication errors, etc. When Administration (who had previously approved the survey) reviewed the results of the questionnaire and observed that almost all of the units had more than 20 complaints a week, the ENA requested me to adjust the number of complaints to one per person if he/she had filed complaints in several areas of concern. In addition, I was to modify the number of complaints per Unit in regard to specific areas of concern to and combine the figures to reflect 1 complaint in that area.
In other words, if 10 units had the same complaint regarding patient injury, the10 complaints would be combined on the survey and count as 1 instance of patient injury. After I completed my internship, the administrative nursing assistant called on behalf of the ENA (who took credit for creating the survey) to request that I come in and train health administrative personnel on how to use the programs I created; and to instruct them on recreating new spreadsheets with the template I had designed for the surveys utilizing SUNY’s survey/software program.

Don't use plagiarized sources. Get Your Custom Essay on
Business Ethical Problem
Just from $13/Page
Order Essay
Achiever Essays
Calculate your paper price
Pages (550 words)
Approximate price: -

Why Work with Us

Top Quality and Well-Researched Papers

We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.

Professional and Experienced Academic Writers

We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.

Free Unlimited Revisions

If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.

Prompt Delivery and 100% Money-Back-Guarantee

All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

Original & Confidential

We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.

24/7 Customer Support

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

Total price:

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.


Essay Writing Service

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.


Admission Essays & Business Writing Help

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.


Editing Support

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.


Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.

error: Content is protected !!
Live Chat+1(978) 822-0999EmailWhatsApp

Order your essay today and save 20% with the discount code RESEARCH