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– Inc. magazine claims, “Entrepreneurship is more mundane than it  is sometimes portrayed . . . you don’t need to be a person of mythical  proportions to be very, very successful in building a company.” Discuss  whether you agree or disagree with this statement and why.
Analyze  the characteristics of a successful entrepreneur and determine if you  have what it takes to start your own business. Provide specific examples  to support your response.

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Analyze the steps involved in developing a strategic plan for a  company and determine which step is the most difficult to get right.  Explain your rationale.
From the e-Activity, determine how you  would leverage the support provided by the U.S. Small Business  Administration in planning and starting your own business. Provide  specific examples to support your response.
Analyze the steps involved in developing a strategic plan for a  company and determine which step is the most difficult to get right.  Explain your rationale.
From the e-Activity, determine how you  would leverage the support provided by the U.S. Small Business  Administration in planning and starting your own business. Provide  specific examples to support your response.

– Customer Service – Zappos”  Please respond to the following:
 

From  the e-Activity, analyze the role that customer service plays and  determine the service management skills at Zappos. Evaluate the  different way(s) that Zappos creates a superior customer service.
Choose  at least two OM activities in Exhibit 1.1 from Chapter 1 of the text.  Evaluate how each of the activities impacts the management of goods and  services that Zappos provides. Include one to two examples from each  activity to support your position.

– Value Chains” Please respond to the following:
 

Choose an  example of a global value chain and an example of domestic value chain.  Compare and contrast the key challenges that the managers would face.  Then, propose the ways to confront these challenges.
Utilizing  the Exhibit 2.4 from Chapter 2 of the text, evaluate how each value  chain you chose from Part 1 of this discussion can be described from a  pre- and post-production service perspective. Provide at least two  examples for each perspective.

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