Often in business communication, you cannot answer an inquiry immediately. You may need time to perform research in order to respond comprehensively, or the sender’s request may fall lower in priority at that particular moment.
Regardless of the reason, it is important to respond to the inquiry promptly to let the correspondent know that you received their message and will work towards a more comprehensive response within a specified time frame. Avoid emotional responses and exaggerations – stick to the facts/presented information and use an indirect order:
Open with a buffer/neutral introduction.
Present your reason(s) for the news, in such a way that the reader will accept the news as positively as possible.
State the bad news as positively as the situation permits (not knowing the answer or needing more time to research).
Present an alternative solution (date or timeline when you will respond with an answer).
Close with good will (end on a positive note with a forward-looking statement).
For this discussion board, you will do the following:
1) Choose one of the following scenarios and post a 2-3 paragraph response. You may introduce additional details in your response if you like.
Scenario A. An angry customer rudely demands to know why his package has not yet arrived. Your company routinely uses UPS to send packages. UPS typically sends both you and your customer a tracking number for convenience. You are out of the office and unable to track the package. Write a diplomatic and factual response to the customer.
Scenario B. You are a department manager for a mid-sized company. One of your reports applied for a promotion last month and has not heard back from human resources. She asks you, her manager, if she has received the promotion via email. You know that a candidate was selected, but you do not know who yet. Write a response to your report.
Scenario C. You are part of a team working on implementing a new dress code at your company. Unfortunately, no official announcements or memos were ever distributed and rumors are spreading concerning what the dress code will entail. A concerned employee emails you and demands to know more details about the dress code. Respond to the employee
Why Work with Us
Top Quality and Well-Researched Papers
We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.
Professional and Experienced Academic Writers
We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.
Free Unlimited Revisions
If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.
Prompt Delivery and 100% Money-Back-Guarantee
All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.
Original & Confidential
We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.
24/7 Customer Support
Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.
Try it now!
How it works?
Follow these simple steps to get your paper done
Place your order
Fill in the order form and provide all details of your assignment.
Proceed with the payment
Choose the payment system that suits you most.
Receive the final file
Once your paper is ready, we will email it to you.
No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.
No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.
Admission Essays & Business Writing Help
An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.
Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.
If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.